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Communication Training

Covering verbal, non-verbal and behavioural communication, these resources will make a real difference in people’s ability to communicate effectively to deliver person centred care.

The DVD version has been carefully crafted to ensure that your colleagues genuinely understand the importance of communication and are given active guidance on how to communicate more effectively.

This is a subject where learning and application of that learning grows through time, therefore the DVD resource was carefully produced to maintain interest and dig deeper every time it is used.

DVD Details:

DVD run time : 42 minutes
Number of sections : 30 
Number of handouts : 19  

Product Syllabus:

  • Motivating communication
  • Communication techniques
  • Verbal communication
  • Non-verbal communication
  • Behavioural communication
  • Communicating responsibly
  • Supporting needs, wishes and preferences
  • Confidentiality
  • Sharing information appropriately
  • Gossip
  • Barriers
  • Blocks
  • Questioning techniques
  • Open questions
  • Closed questions
  • Prompting and probing
  • Silence as a communication tool
  • Listening
  • Active listening
  • Reflective listening
  • Empathy
  • Eye contact
  • Facial expressions
  • Gestures
  • Body language
  • Physical contact, touch
  • Personal space
  • Dealing with misunderstandings
  • Syndromes, conditions and communication
  • Hearing problems
  • Sight problems
  • Communication aids
  • Introduction to communication theories such as Johari
  • Window and Transactional Analysis

...and more, comprehensively and without the need to buy ‘add ons’.

For written communication see Record Keeping Training resourses.

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For a fantastic deal on managing your entire induction training needs, see our offer The Complete Induction Special



Induction and Training Records

Induction and Training Records

Record Keeping Training

Record Keeping Training

Communication Training

Available formats:

CD£69.99
 
DVD£99.99
 

Prices exclude p&p and VAT, unless otherwise stated.

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Need help with ordering?
Telephone:

England
01603 624406

Scotland
0131 3133151

Wales
02920 540057

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