Communication Training

Covering verbal, non-verbal and behavioural communication, this DVD will make a real difference in your team's ability to communicate effectively and deliver person centred care.

The DVD has been carefully crafted to ensure that your colleagues understand why communication is so important both in general and as part of promoting an individual's best interests.

It gives excellent guidance on how to communicate more effectively in a way that encourages health and social care workers to want to.

This resource is suitable for induction and vocational qualifications, for example the Care Certificate.

For more information about the Care Certificate click here.

Why not vist our e-learning portal www.social-care.tv where you could take this course online?

Printable PDF SyllabusProduct Syllabus:

Motivating communication
Communication techniques
Verbal communication
Non-verbal communication
Behavioural communication
Communicating responsibly
Supporting needs, wishes and preferences
Privacy & dignity
Confidentiality
Sharing information appropriately
Gossip
Barriers
Blocks
Questioning techniques
Open questions
Closed questions
Prompting and probing
Silence as a communication tool
Listening

Active listening
Reflective listening
Empathy
Eye contact
Facial expressions
Gestures
Body language
Physical contact, touch
Personal space
Dealing with misunderstandings
Syndromes, conditions and communication
Hearing problems
Sight problems
Communication aids
Introduction to communication theories such as Johari Window and Transactional Analysis