Communication Training

Covering verbal, non-verbal and behavioural communication, this DVD will make a real difference in your team's ability to communicate effectively and deliver person centred care.

The DVD has been carefully crafted to ensure that your colleagues understand why communication is so important both in general and as part of promoting an individual's best interests.

It gives excellent guidance on how to communicate more effectively in a way that encourages health and social care workers to want to.

This resource is suitable for induction and vocational qualifications, for example the Care Certificate.

For more information about the Care Certificate click here.

Why not vist our e-learning portal where you could take this course online? 

Printable PDF SyllabusProduct Syllabus:

  • Motivating communication
  • Communication techniques
  • Verbal communication
  • Non-verbal communication
  • Behavioural communication
  • Communicating responsibly
  • Supporting needs, wishes and preferences
  • Privacy & dignity
  • Confidentiality
  • Sharing information appropriately
  • Gossip
  • Barriers
  • Blocks
  • Questioning techniques
  • Open questions
  • Closed questions
  • Prompting and probing
  • Silence as a communication tool
  • Listening
  • Active listening
  • Reflective listening
  • Empathy
  • Eye contact
  • Facial expressions
  • Gestures
  • Body language
  • Physical contact, touch
  • Personal space
  • Dealing with misunderstandings
  • Syndromes, conditions and communication
  • Hearing problems
  • Sight problems
  • Communication aids
  • Introduction to communication theories such as Johari Window and Transactional Analysis

Contributes to Care Certificate Standards 2, 6, 7 & 10

...and more, comprehensively and without the need to buy ‘add ons’.

For written communication see Record Keeping Training resources. 


DVD Preview:

Why not take this course online?