Principles of Care and Confidentiality Training

Knowing about the principles of care and putting them into practice are not the same. As you know, much of the training in this area merely regurgitates care standards or skills agency documents.

What makes our training resources special is that we ‘put the subject to work’ for you. In other words, we take what the legislation and inspectors seek, add best practice to it and teach its practical day to day application.

In this way, those trained understand why the topics are important, moreover, they are shown how to put them into practice in a way that is interesting, relevant and easy to understand - just what you want it to be!

Ideal for induction, refresher, management and vocational training, for example the Care Certificate.

For more information about the Care Certificate click here.

The course is also available on our e-learning portal at  

Printable PDF SyllabusProduct Syllabus:

The care values (values)

  • Individuality
  • Rights
  • Choice
  • Privacy
  • Independence
  • Dignity
  • Respect
  • Partnership
  • Equal Opportunities 
  • Diversity
  • Culture
  • Prejudice
  • Language
  • Discrimination
  • Risk taking
  • Client rights vs worker responsibilities
  • Mobility
  • Trust

Confidentiality, which includes:

  • Intended purpose of information
  • Policies and procedures
  • Legal duties
  • Maintaining confidentiality
  • Limits of confidentiality
  • Sharing information appropriately
  • Gossip
  • Interpreters and translators
  • Not keeping secrets
  • Whistleblowing
  • Post
  • Faxes
  • E-mail

Contributes to Care Certificate Standards 1, 3, 4, 5, 6, 7, 10 & 14


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Why not take this course online?